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Your Kellen Homes warranty lasts for 2 years from the date of legal completion on your new build home.
Items
Coverage
Comments
Alarm installations
Integrated White Goods
(including cooker hood) - not working
Contact manufacturer direct detailed in Welcome Pack/site
Damage to appliances
The damage must be registered with Customer Services on handover of legal completion for liability to be accepted
Blocked wastes - drains - taps
Please note blockages caused by the homeowner are not covered
Cracks to bricks & mortar joints
(less than 3mm)
Some minor cracking due to shrinkage is normal and can be expected
Cracks to bricks & mortar joints
(exceeding 3mm)
Contact Customer Service
Central heating boiler (breakdown)
Boiler servicing is the responsibility of the homeowner. Failure to carry out annual servicing from legal completion can seriously reduce the life expectancy of the boiler and invalidates your warranty. The first service is due 1 year following legal completion.
Central heating
(leaking pipe work - radiators)
Contact Customer Services. Serious leaks will be actioned immediately, containable leaks are not treated as an emergency
Central heating
(noisy system included pipework)
Contact Customer Services.
Colour variations of wood, marble etc.
Colour and tone variations in natural materials are normal and to be expected
Condensation
Condensation is normal and is due to drying out process, and can be eased by ventilation
Crack to concrete
(minor - less than 3mm)
Some minor cracking due to shrinkage is normal and can be expected, maintenance and touch ups are responsibility of the homeowner
Cracks to drylining and internal
paintwork (minor - less than 3mm)
Shrinkage is normal and can be expected for around 12 months
Common Service Issues
Coverage
Comments / Expectations
Cracks to drylining and internal
paintwork (exceeding 3mm)
Contact Customer Services. Please note we can only guarantee to apply the original colour paint to walls. This will be dealt with around 12 months after legal completion to allow the property to experience all seasonal weathers and settle.
Doors (lock & latch adjustment)
Contact Customer Services
Doors warping
(affecting the operation of the door)
Contact Customer Services. Note however that minor warping can occur with which does not effect the operation of the door
Electrical (loss of power caused by installation failure)
Contact Customer Services
Electrical (loss of power due to supply failure)
Kellen Homes has no control over the supply, contact your supplier.
Electrical (Installation)
Contact Customer Services
Electrical (damaged fittings and blown bulbs)
Damaged fittings and blown bulbs are the responsibility of the homeowner
Extractor Fan (bathrooms & cloaks)
Contact Customer Services
Fencing (loose posts or damage to fencing reported before high winds)
Contact Customer Services
Fencing (loose posts or damage to fencing reported after high winds)
Kellen Homes are unable to accept any liability for storm damage or damage due to poor maintenance
Flashing (leaking or loose)
Contact Customer Services
Flashing (discoloured)
Any external components will discolour due to the effects of weathering
Floor structures (creaking)
Contact Customer Services, minor creaks are normal and can be expected
Garage doors (locks - cables - opening action)
Contact Customer Services, annual lubrication of all moving parts is the responsibility of the homeowners
Grouting
Contact Customer Services, however some minor cracking can be expected and is normal
Gutters and down pipes
Contact Customer Services, please note routine cleaning is the homeowner’s responsibility
Kitchen unit
Contact Customer Services3
Landscaping
Please refer to NHBC standards
Meters and essential services
Please refer to your service supplier
Paths and pavings
Contact Customer Services
Roof
Contact Customer Services (please note this does not include wind / storm damage)
Sealant (external & internal)
Contact Customer Services
Structure defects
Contact Customer Services
Shower doors
Contact Customer Services
Water services (leaking pipes, taps, etc)
Contact Customer Services
Water (loss of pressure/water due to supply)
Kellen Homes has no control over the supply, contact your supplier
Windows (frames/furniture)
Contact Customer Services2
Wood
Minor separations, shrinkage and/or warping are normal and can be expected
1. This only applies to items supplied by Kellen Homes.
2. Scratches and chips to glass when viewed in natural daylight from within the room and at least 2 metres from the panes must be registered in writing to Customer Services on day of handover of legal completion for liability to be accepted.
3. This item must be registered in writing with Customer Services on day of handover of legal completion for liability to be accepted.
All our homes have been built to the standards of a recognised new build home warranty provider such as the National House Building Council (NHBC), Local Authority Building Control (LABC) or Premier Guarantee new homes warranty. Running alongside your two year Kellen Homes warranty, our new build homes hold a ten year build mark warranty.
We only chose brands who we’re proud to work with. All our appliances carry varying manufacturer's warranty periods and it’s important that you register yours as soon as possible once you move into your new home, to ensure you’re covered. You’ll be provided with the appliance manuals and information on how to register when you first move into your new home.
Developments
Locations
Copyright 2024 Kellen Homes Company Number: 12807501. All rights reserved.
Cookie Policy | Privacy Policy | Terms & Conditions
Website by MMS
Contact Customer Services