From your first enquiry to the day you collect your keys, our dedicated sales team will be on hand to support you every step of the way.
Explore the steps below to see what to expect throughout your home-buying journey.
The first step on the journey to buying a Kellen home is to make an appointment with our friendly sales consultants. They’ll be happy to answer any questions you have and help you find a home that ticks all the boxes. Once you've chosen your dream home, we can also connect you with a Mortgage Specialist to discuss financing options.
Once a mortgage advisor has confirmed your affordability (documents like passports, proof of funds and payslips are required), you will be invited to complete a reservation form and pay a £500 reservation fee. This reservation form will be used as the memorandum of sale for the property. You must check that all details added to the reservation form are correct before signing as this form instructs all parties.
When you reserve a Kellen Home, you are protected by the New Homes Quality Code for two years after legal completion. Please note, reservations made before March 2026 will follow Code V1, reservations made after March 2026 will follow Code V2.
You can now arrange an appointment with your chosen solicitor who will handle all the legal aspects of buying the property. If you don’t already have a solicitor in mind, our sales consultants can put you in touch with a recommended solicitor.
Your new homes mortgage specialist will arrange an appointment to go through and submit your mortgage application with your chosen mortgage provider. At this meeting you will be asked to pay a fee for a survey/valuation. A surveyor will then conduct a survey on your prospective home to ensure that the property meets the lender’s criteria.
Searches are an essential part of the home buying process. These are carried out by your solicitor; they are used to ensure there are no issues you need to be aware of before taking ownership of your new build home. Your solicitor will advise you the amount of fees you will need to add to your account to ensure the searches are carried out in a timely manner.
Exchanging contracts is the point at which both parties are legally committed to the sale and purchase of the property. This is your next step after you have received your mortgage offer. At this stage you will need to pay your house deposit to your solicitor and sign your mortgage deeds and transfers.
Before taking full ownership of your new build home, you will be invited to take part in a home demonstration carried out by the site manager and sales consultant. This will give you the opportunity to raise any questions you may have about your new property.
If you would like a refresher on any aspect of your home demonstration, we've created a video guide covering the key topics discussed during your appointment: Kellen Homes Home Demonstration Video
Our team will serve your solicitors with a legal notice to complete, this then gives you 10 days to complete on the property. Once completion has taken place and funds have been received, our sales consultants will arrange an appointment for you to collect the keys to your new home.
You are now the proud owner of a new Kellen Home. We hope you will enjoy many happy years and make some fabulous memories in your new home.
You maybe contacted by our Marketing Team to contribute to a customer news story. If you have a good story to share, let the team know via marketing@kellenhomes.com.
As you settle into your new Kellen home, our sales consultants and site manager will visit to address any questions you have about your new home. After the settling-in period, our dedicated Customer Service Team will provide you with ongoing support and assistance.
At Kellen Homes, we are committed to providing high levels of service tailored to your individual needs and seek to provide the additional level of assistance that maybe required for vulnerable customers.
However, it is not always easy to recognise these characteristics. Therefore, if you believe you meet the criteria for a vulnerable customer, please notify us as soon as possible. Inform us of your particular needs and the reasonable steps or adjustments that may be required, such as nominating someone to support you. You are encouraged to do this when you first make contact with us.
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